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Wrigley

Wrigley Reviews

What is your customer experience with Wrigley?

Wrigley Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Wrigley has a 2.8 star rating from 24 reviews; consumers are mostly neutral and 17% would likely recommend. Rating split shows higher unfavorable feedback than positive.

Positive Feedback

Many praise flavor and product variety, value the website and some report excellent customer service interactions.

Negative Feedback / Risk Areas

  • Frequent stock shortages and availability issues for Freedent and other gums reported.
  • Product quality complaints include rancid smell, foreign objects, gritty or sticky texture and short or wrong contents.
  • Packaging and sizing changes, pricing concerns, and mixed responses on customer service and refunds.

Key Takeaways for Future Customers

  • Check recent Wrigley reviews and availability before buying.
  • Inspect packaging and ingredients on receipt; report quality or billing/refunds issues promptly.
  • Expect varied customer service experiences and possible out‑of‑stock situations.
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Media from reviews

Wrigley - Bag with wrong candy inside
Wrigley - Aspartame ?? In regular gum I bought. Ugh!!!Wrigley - Black chunks and gritty in gumWrigley - Black chunks and gritty in gum - Image 2Wrigley - Black chunks and gritty in gum - Image 3Wrigley - Black chunks and gritty in gum - Image 4Wrigley - Worst taste.
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Show reviews that mention
gum people candy bag store pack flavor problem taste peppermint
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Jeanmarie Ybk
map-marker Birmingham, Alabama

No help available and no phone number provided or not connected to a person

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AI Highlights
  • - Questions about life insurance with Met Life and Mars; I spent over 3 hours on the phone and was directed to Wrigley for simple answers, but none.

Frustrated with the system I have questions about my life insurance policy and called both Met life and Mars spent over 3hrs on phone and kept getting directed to Wrigley to record keeper for simple answers to a few simple questions and I was the employee thank god my wife or family members were not the ones trying to get answers about my insurance still left with no answers!!!

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David H Pxh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bag with wrong candy inside

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AI Highlights
  • - No one answered the call.
  • - The jumbo bag includes Baby Ruth, Butterfinger, Reese’s, and some Twix.
  • - It does not say mixed bag of candy.
Wrigley - Bag with wrong candy inside

No one answer the call. I bought a jumbo bag of Twix fun size and inside there is a bunch of fun size different kinds of Kenzies like baby Ruth Butterfinger Reeses and a few Twix when I want the whole bag of jumbo of Twix and it does not say mixed bag of candy

Loss:
$11
Pros:
  • Good candy
Cons:
  • Did not get what i paid for

Preferred solution: Full refund

View full review
Christy S Dsx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Shelbyville, Tennessee

I want yall to bring back the apple pie flavor extra gum. That was the best I dint like any others yall make you want to put mint in everything that was the best gin yall made

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Yes you could do better you could listen better to your customer complaints. Bring back good gum quit putting mint in the bubble gun flavor. If I want mint I'll get peppermint or spearmint

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JHVN H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montgomery, Alabama

Dissatifaction

AI Highlights
  • - They package gum to encourage larger purchases.
  • - They no longer sell single packs.
  • - I stopped buying because of the lack of single packs.
Updated by user Nov 24, 2025

If they want to force you to by something more than you need-don't buy it.

Original review Nov 06, 2025

This company is like all other food and beverage companies today in that they package their gum trying to force customers to buy more than they want. I used to buy the single packs all the time, but today their marketing people went the way of the wind.

I just don't buy it anymore because they won't sell it in single packs. Pure American greed, that's all.

User's recommendation: Dont bow down to their marketing people and buy their over-packaged gum.

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Anonymous

To report a problem with starburst

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Bought in different kinds of packaging starburst from four different stores. It has a very bad smell, smells rancid

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Debbie N Vnx

Would like to report in the past month and a half no matter what store I buy the product starburst soon as I open the package or container it smells rancid

AI Highlights
  • - I love Starburst.
  • - Bought them recently at Walmart, CVS, and in a large container.
  • - They smell rancid as soon as you open the bag or container.

I love Starburst. I have bought them in the past month and a half at Walmart, CVS, and now it stands in the big container. I have to take them back because they smell rancid as soon as you open the bag or container.

Preferred solution: I would just like to let the company know about the problem

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Arthur L Iee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I cannot find free Dent gum anywhere

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AI Highlights
  • - Customer care is not well informed about Wrigley history.
  • - Free Dent gum is not available anywhere.
  • - Wants this forwarded to decision makers.

Your Customer Care people are not as well informed as they should be they do not know the history of Wrigley unfortunately and my concerns were about free Dent gum not being available anywhere and I mean anywhere thats why youre not selling it like you used to maybe I should become a senior citizen representative For Wrigley. You know what thats not a bad idea.

Im gonna look into it. I feel I can sell Wrigley free gum, all day, long to a lot of senior citizens that would love to chew gum again forward this to somebody that can make those decisions

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Anonymous
map-marker Buhler, Kansas

Aspartame ?? In regular gum I bought. Ugh!!!

AI Highlights
  • - The gum contains aspartame and is not sugar free.
  • - I bought the Walmart 8-pack and had to give it away; a waste of money.
Wrigley - Aspartame ?? In regular gum I bought. Ugh!!!

Why does the regular gum...I bought have aspartame??? It is NOT sugar free!!

I stay away from aspartame because, I have had health issues from it in the past.

And, I bought the bigger package at Walmart...with the 8 packs...boo.

I had to give it away. A waste of my money.

User's recommendation: Read the ingredients..carefully!!

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helen m Mzf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bags of lifesavers have been short candies

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AI Highlights
  • - Party-sized Lifesavers bags claim approximately 363 pieces.
  • - Bags are 10-15 pieces short; the last bag was 27 short.

I buy the party-sized bags of peppermint Lifesavers. My husband always counts them.

The bags say approximately 363 pieces. The bags have been running 10-15 pieces short, but the last bag was 27 pieces short. Now that's a lot! You're making some money if every bag is that short.

Shame on you; that is just being greedy. Very disappointed in a well-loved candy company.

User's recommendation: Know you're probably being shorted on your bag candy

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Roger M Pey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Candy Bomber presentation

I eagerly await what I hope will be a positive outcome for my request. Your agent Sheila was very helpful.

Pros:
  • Longtime product

Preferred solution: Donation of gum to support the upcoming Childrens Reading Festival presentation to be held 17 May at the Knoxville World's Fair Park in Tennessee. The topic is "The Cany Bomber."

User's recommendation: Excellent service

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Tajai Wqd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Black chunks and gritty in gum

Wrigley - Black chunks and gritty in gum
Wrigley - Black chunks and gritty in gum - Image 2
Wrigley - Black chunks and gritty in gum - Image 3
Wrigley - Black chunks and gritty in gum - Image 4

Bought gum, once chewing gum became gritty as in a sand type texture. Took out of our mouth and pulled gum apart and found small black sand like things all in the gum.

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Anonymous
map-marker Montgomery, Alabama

Complaint gum tasted like paper...could have at least sent me a pack of gum but..,.,

No more details a bad pack of gum that cost 5 dollars. I don't know what else I could say. Send me a pack of gum!

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Ionna Tso

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sponsoring VBC weiz

AI Highlights
  • - From Austria, Vcb Weiz requests sponsorship.
  • - We love Skittles and ask for sponsorship.
  • - We are looking forward to working with you.

Call us back please. It's urgent.

We are from Austria. Our Club "Vcb weiz" (a Volleyball Club) need you as a Sponsor. We love skittels, they are the best.

Please sponsor us. We are looking forward to work with you.

Best reguard

Vbc Weiz

View full review
Desteny Ipx

They come I've been purchased taste is not there anymore you d

AI Highlights
  • - Freedom and Doublemint flavors last only a minute after changes.
  • - The reviewer wants the original formula restored and will not buy until then.

I come I purchase freedom The taste last approximately one minute, back in the day it used to last a lot longer, also DoubleMint, that used to last a long time the taste, apparently you changed it ingredients on these two gums, the flavor on these two gums last are practically once again one minute and 20 seconds and then you might as well throw it away what is your problem what did you people do today come I've been buying your comfort ages I'm 88 years old. Don't buy the gum don't buy it unless they change it back the way it was.

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Anonymous
map-marker Newburgh, New York

Pricing

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Purchased a 30 pack of orbit gum. $5.38 a pack. That's insane for such a small piece of gum to be slightly over .17 cents per piece roughly.

User's recommendation: Find another company besides Wrigley/ Mars when buying gum..to purchase

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Felesha Hkq

Can’t find Eclipse polar ice gum

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Updated by user Dec 02, 2024

I called Wrigley to find out why I can't find Eclipse Polar Ice gum. They said it's still available and I should be able to find, but I cannot. Very annoying that the company can't give honest answers about their products.

Original review Nov 14, 2024

I have been unable to find Eclipse Polar Ice gum for about 2 months or more. No one has it.

Everyone Walmart, Target, Walgreens, CVS . No one has it in the store or online. And the other flavors are also becoming hard to find. I called to find out why, but received the answer that its still being manufactured.

Really? Where is it being sold?

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